Refund policy
Your rights under the Australian Consumer Law are not affected by this policy. Where an item has a major fault, you're entitled to choose between a replacement or a refund. Where a fault is minor, we may offer a replacement or store credit as set out below.
Change of Mind
Due to hygiene reasons, we do not offer returns or exchanges for change of mind on earrings, headbands, lashes, or hair accessories.
We kindly ask that you review product descriptions carefully before placing your order.
Faulty Items
If you receive a faulty item (for example, missing stones or defects), please contact us within 7 business days of receiving your order so we can assist you quickly.
If your item is confirmed as faulty, we will offer:
- For a minor fault, we'll offer a replacement (subject to stock availability) or store credit to the value of the item paid.
- For a major fault, you can choose between a replacement or a full refund.
To help us assist you quickly, please include:
- Your order number, and
- Clear photos of the faulty item.
Please email all faulty item enquiries to support@everydayglamtouch.com.au
Sale Items
Sale items are not eligible for return or exchange due to change of mind.
If a sale item arrives faulty, the same Faulty Items process above applies — your consumer law rights are not affected by an item being on sale.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to give a reason. As with all returns, your item must be unworn or unused, in its original condition, with tags, and in its original packaging, and you'll need your receipt or proof of purchase.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size, colour, or style, please place a new order — any faulty or eligible return can be processed separately following the steps above.
Refunds
Where a refund is approved, we'll process it back to your original payment method within 10 business days of approval. Please allow extra time for your bank or card provider to complete the transaction on their end.
If more than 15 business days have passed since your refund was approved and you haven't seen it land, please contact us at support@everydayglamtouch.com.au.
Further Assistance
If you have any questions or your concern is not covered above, please email us at support@everydayglamtouch.com.au with your order number and we will assess your request.